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 Frequently Asked Questions and Answers

 

What are the shipping and package rates?

How do I track my package?

Where's my order?

I would like faster delivery for my order. Can I request premium shipping?

Will all my products be shipped together?

Where do you ship?

How do you handle undeliverable packages?

What if my address is incorrect?

What payment methods does eMahendra accept?

My credit card was not accepted. What should I do?

Are all 3M products available on emahendra?

How do I get technical information on the use of the product(s)?

I would like to order a larger quantity of an item after trying it out. Can I get a discount at emahendra?

Can I place the order anywhere in the world ?

Are there limits on the quantity of items that I can buy?

 


What are the shipping and package rates?
emahendra standard shipping rates are:

 

Total Order Weight     North India  South India  Rest Of India  Within Bangalore
   0.000kg to 0.250kg Rs.70.00 Rs.50.00 Rs.70.00 Rs.29.00
  0.251kg to 0.500kg Rs.80.00 Rs.60.00 Rs.85.00 Rs.29.00
  0.501kg to 1.000kg Rs.150.00 Rs.70.00 Rs.150.00 Rs.29.00
  1.001kg to 1.500kg Rs.225.00 Rs.105.00 Rs.228.00 Rs.29.00
  1.501kg to 2.000kg Rs.300.00 Rs.140.00 Rs.306.00 Rs.29.00
  2.001kg to 2.500kg Rs.375.00 Rs.175.00 Rs.384.00 Rs.50.00
  2.501kg to 3.000kg Rs.450.00 Rs.210.00 Rs.462.00 Rs.50.00
  3.001kg to 3.500kg Rs.525.00 Rs.245.00 Rs.540.00 Rs.70.00
  3.501kg to 4.000kg Rs.600.00 Rs.280.00 Rs.618.00 Rs.115.00
  Above 4.000kg Rs.650.00 Rs.500.00 Rs.650.00 Rs.115.00

 

5% Octroi Charges extra for delivery at locations in the state of Maharastra .

North : Maharashtra, West Bengal, Delhi.

South : Tamilnadu, Kerala, Karnataka, Andhrapradesh.

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How do I track my package?
emahendra confirms  status of all the orders via e-mail. You will receive an e-mail with Gati Docket ID.please visit www.gati.com. to track the status of the Docket.

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Where's my order?
emahendra confirms all orders via e-mail. Please check to make sure that you have received a confirmation e-mail. Once the order has been confirmed, it may take up to 7 working days for your order to reach you.

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I would like faster delivery for my order. Can I request premium shipping?
Sorry.At this point we do not offer premium shipping.

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Will all my products be shipped together?
Yes. Items will be shipped within 2 working days. If any product is not available, we shall inform you with the next availability and request you to wait for the maximum period of 10 days.


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Where do you ship?
emahendra ships to the all states in India via the courier company Gati. emahendra does not ship to locations outside India.

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How do you handle undeliverable packages?
Our carriers may deem a package undeliverable if the address is incorrect.

Our carriers may make three attempts to deliver a package. After three attempts, the package will be returned to us.we will however make concerted attempts to ensure all orders are correctly delivered.

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What if my address is incorrect?
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient at your expense. Please double-check your address carefully when placing an order.

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What payment methods does eMahendra accept?
emahendra accepts Visa, MasterCard at the moment. Registered members will receive the notification as and when other payment methods are added.

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My credit card was not accepted. What should I do?
Confirm that you entered the card number and expiration date correctly.

If you are still unable to process the order, call emahendra customer support at 1800 425 2545.  

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Are all 3M products available on emahendra?
No, emahendra does not carry all 3M products. emahendra is continually adding products to this website.

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How do I get technical information on the use of the product(s)?
The full technical details of the products are available at http://solutions.3mindia.co.in/wps/portal/3M/en_IN/World/Wide/

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I would like to order a larger quantity of an item after trying it out. Can I get a discount at emahendra?
emahendra does not offer quantity discounts online at the moment. If you are looking for a larger quantity, please call our toll free number 1800 425 2545 or send an email to customerservice@emahendra.com

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Can I place the order anywhere in the world ?

Yes.however delivery will take place in India only

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