Terms and Conditions

Terms and Conditions  



This Agreement contains the complete terms and conditions that apply to the purchase of the products described on this site. As used in this Agreement "eMahendra stores" means eMahendra stores Company, "PRODUCT(S)" means the product(s) described on this site and listed on the order form, and "BUYER" means the person ordering the PRODUCT(S).

These terms and conditions are applicable for PRODUCT(S) you purchase today through this site (eStore), and may be different from the terms and conditions of purchase for other product(s) you purchase from eMahendra stores through other websites-therefore, please carefully review these terms and conditions before purchase.


Superseding Effect

These terms and conditions apply to all eMahendra stores business transactions conducted via this eStore. To the extent these terms and conditions of sale differ from those outlined in other agreements with eMahendra stores, including distributor agreements, these terms and conditions shall control.


Purchases on the eStore

Purchases on the online store may be made by credit card or Debit card only, and only via online entry. The eStore does not currently support EDI or system-to-system transactions. Terms of payment are governed by the customer's agreement with the applicable credit card issuer.


Products Available

PRODUCT(S) may be added or removed from the eStore at any time without advance notice. The offer of PRODUCT(S) for online sale in no way commits eMahendra stores to continue to offer the same item(s) or format for sale in the future.


Products for Buyer Use or Consumption Only

This eStore provides a BUYER with convenient on-line access to small quantities of a variety of PRODUCTS. It is intended that BUYER is purchasing PRODUCT(S) for its own evaluation, use or consumption only. BUYER may not resell, distribute or transfer as part of commercial activity the PRODUCT(S) purchased on shopeMahendra stores.com to any third party. The PRODUCT(S) offered through shopeMahendra stores.com are intended for sale and use in India only.


eMahendra stores Right To Limit Quantities Or Decline Sale

eMahendra stores reserves the right to limit sale or quantities of PRODUCT(S) available through the eStore. eMahendra stores reserves the right to exercise its discretion to decline sale of any PRODUCT(S), to a prospective purchaser. If eMahendra stores rejects the order, then eMahendra stores will notify the BUYER the order has been rejected.


Sales Tax

Because eMahendra stores does business across the entire India, we are required to collect/levy sales tax based on the purchase/delivery address as per prevailing Tax rates. octrai is also collectable wherever prescribed  as per tax rules.


Transportation Policy

PRODUCT(S) may be ordered from and for use in anywhere in India. PRODUCT(S) purchased on the eStore will be delivered via Courier or ground freight. Orders will have a standard charge added to them, depending on the total price of PRODUCT(S) ordered and the place to which the products are shipped.



eMahendra stores will use the personal information a BUYER submits to process the order and serve the BUYER better. For more information on how eMahendra stores may use a BUYER's personal information, see the privacy policy.


Over/under Shipping policy

For make to order/custom size items,it is emahendra’s stores policy to consider an order complete if emahendra stores ships a quantity that is within 10% of the original quantity ordered.


Return of Merchandise:

  1. In order to determine allowable return good eligibility, the timing of the eligibility is calculated between the eMahendra stores Ship Date and the Return Date. eMahendra stores Ship Date is the date the PRODUCT(S) shipped from eMahendra stores to the customer. Return Date is the date the PRODUCT(S) is physically received by eMahendra stores or a eMahendra stores authorized agency.
  2. Return of merchandise will be considered based on the reason for the return and the conditions below:
  3. All returns must be pre-authorized by eMahendra stores. To obtain Return of Merchandise authorization call our Customer Support at 1800-425-2545 or customerservice@emahendra.com.
  4. Only PRODUCT(S) in original containers and in saleable condition, will be considered for return. eMahendra stores reserves the right to judge salability.
  5. PRODUCT(S) received in unsaleable condition, in eMahendra stores's sole determination, will be destroyed with no credit issued.
  6. Postage paid labels will be supplied for Authorized returns where eMahendra stores is responsible paying freight costs.
  7. Credit will be issued by the eMahendra stores CSR upon eMahendra stores's receipt of authorized goods being returned in salable condition. A credit will be issued based on invoice value at the time of purchase, net of and terms allowed.

Reason For Return:

Credit Issued and Fees Assigned:

eMahendra stores Errors / Quality Issues / Shipping Issues

A. eMahendra stores Error

100% Credit. Freight Paid by eMahendra stores

B. Product Quality Failure

100% credit, through complaint handling system, will be issued upon receipt of PRODUCT(S) if CSR is notified within 14 days of eMahendra stores ship date. Freight paid by eMahendra stores.

C. Damaged Material

100% credit or replacement of damaged PRODUCT(S) if CSR is notified within 14 days of eMahendra stores ship date. Freight paid by eMahendra stores.

D. Shipping Shortages

100% credit or replacement of missing PRODUCT(S), with proof of delivery to the CSR within 30 days after eMahendra stores ship date if CSR is notified within 14 days of eMahendra stores ship date. Note the Over/Under Shipping Policy.

E. Shipping Overages Returns

100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of eMahendra stores ship date. Freight paid by eMahendra stores. Note the Over/Under Shipping Policy.


 Product Use

Many factors beyond eMahendra stores's control can affect the use and performance of a PRODUCT(S) in a particular application, including the conditions under which the product is used and the time and environmental conditions under which the PRODUCT(S) is expected to perform. Since these factors are uniquely within the BUYER's knowledge and control, it is essential that the BUYER evaluate the PRODUCT(S) to determine whether it is fit for a particular purpose and suitable for the BUYER's method of application.


Warranty and Limited Remedy

The PRODUCT(S) will meet eMahendra stores's or the manufacturer's specifications for PRODUCT(S) at the time of shipment. eMahendra stores MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PRODUCT(S) is defective, BUYER's exclusive remedy and eMahendra stores's sole obligation shall be, at eMahendra stores's option, to replace the PRODUCT(S) or refund the purchase price.


Limitation of Liability

eMahendra stores will not be liable for any loss or damage arising from the PRODUCT(S), whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.


Controlling Laws This Agreement will be construed and interpreted in accordance with the Indian laws. Any dispute is subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka.


This Agreement constitutes the entire agreement between the parties relating to the subject matter of the Agreement and supersedes all prior agreements, whether written or oral and all other communications between the parties relating to the subject matter of this Agreement.


Modification of Agreement This Agreement may not be changed except by a written agreement signed by an authorized officer of eMahendra stores.


Acceptance of Agreement by BUYER

BUYER accepts the terms and conditions of this Agreement by clicking the "I Accept" option during the checkout process.